Who we are
This privacy policy explains how Phoenixc Ltd collects, uses and protects your personal information. Phoenixc Ltd is registered in England and Wales under company number 09521607. Our registered office is Unit 5, Ancells Court, Rye Close, Fleet, Hampshire, GU51 2UY.
Phoenixc Ltd is the data controller for the personal data we hold about you. If you have any questions about this policy or the way we handle your data, please contact us at info@phoenixc.co.uk or by post to the address above.
What information we collect
We may collect and process the following types of personal information:
- Contact details such as your name, email address, telephone number and postal address
- Business information such as your job title, company name and professional background
- Enquiry content including the details of any message you send us through our contact form
- Website usage data such as your IP address, browser type, pages visited and time spent on our site (collected via cookies)
- Correspondence records if you contact us by email, phone or letter
We do not knowingly collect personal data from individuals under the age of 18.
How we collect your information
We collect personal data in the following ways:
- When you complete and submit our contact form
- When you email, call or write to us directly
- When you interact with us at events or through professional networks
- Automatically when you visit our website, through cookies and similar technologies (see the Cookies section below)
- From publicly available sources such as Companies House or LinkedIn, in the course of business development
Why we use your information
We use your personal data for the following purposes and on the following legal bases under UK GDPR:
- To respond to your enquiries and provide the services you have requested (Legitimate interests / Contract performance)
- To manage our business relationship with you including providing proposals, updates and project communications (Contract performance / Legitimate interests)
- To comply with legal obligations such as maintaining financial records and responding to regulatory requests
- To improve our website and services by analysing how visitors use our site (Legitimate interests)
- To send you relevant information about our services where you have given consent or where we have a legitimate interest to do so
We will not use your personal data for purposes that are incompatible with the reasons it was originally collected.
Who we share your information with
We do not sell your personal data to third parties. We may share your information in limited circumstances:
- Service providers who assist us in operating our business, such as IT support, email hosting and website services. These providers act as data processors under contract and are bound to protect your data.
- Professional advisers such as accountants, solicitors and insurers, where necessary
- Regulatory authorities or law enforcement where we are required by law to do so
- In the event of a business transfer, personal data may be transferred as part of that transaction, subject to equivalent protections remaining in place
Any third parties with whom we share data are required to handle it in accordance with applicable data protection law.
How long we keep your information
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. Our general retention periods are:
- Contact enquiries: up to 2 years from last contact, unless an ongoing business relationship develops
- Client and project records: up to 7 years after the end of a project or contract, in line with legal and financial requirements
- Website analytics data: as configured within the analytics platform (typically up to 26 months)
When data is no longer required, we securely delete or anonymise it.
Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access – you can request a copy of the personal data we hold about you
- Right to rectification – you can ask us to correct inaccurate or incomplete data
- Right to erasure – you can ask us to delete your personal data in certain circumstances
- Right to restriction – you can ask us to restrict how we process your data in certain circumstances
- Right to data portability – you can request a copy of your data in a machine-readable format where processing is based on consent or contract
- Right to object – you can object to processing based on legitimate interests, including direct marketing
- Rights related to automated decision-making – we do not use automated decision-making or profiling that produces legal or similarly significant effects
To exercise any of these rights, please contact us at info@phoenixc.co.uk. We will respond within one calendar month. We may need to verify your identity before processing your request.
If you are not satisfied with how we handle your data, you have the right to raise a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.
How we keep your information secure
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect against unauthorised access, loss, alteration or disclosure. These include secure email, access controls and regular reviews of our data handling practices.
While we take all reasonable steps to protect your data, no transmission over the internet is entirely secure. If you have any concerns about the security of your personal information, please contact us directly.
Cookies
Our website uses cookies to help it function and to understand how visitors use it. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
- Essential cookies – required for the website to operate correctly
- Analytics cookies – help us understand how people interact with our site so we can improve the experience
- Preference cookies – remember your settings and choices
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the site. Where required by law, we will request your consent before placing non-essential cookies on your device.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend that you review the privacy policy of any website you visit.
Changes to this policy
We review this privacy policy periodically and will update it when necessary. Any significant changes will be noted on this page. This policy was last reviewed in February 2026.
Contact us
If you have any questions about this privacy policy or the way we handle your personal data, please get in touch:
Phoenixc Ltd
Unit 5, Ancells Court
Rye Close, Fleet
Hampshire, GU51 2UY